Venue Managers
 

About IAVM

The Trained Crowd Manager (TCM) course is intended to train candidates who will serve, in accordance with NFPA 101 Life Safety Code, as crowd managers within public assembly venues. There are two phases of training for the crowd manager:

Phase One: (approx 6 hours / self-paced)
The first phase is delivered via a self-paced, web-based, training platform that may be completed at the convenience of the prospective crowd manager. The brief outline is as follows:

  1. Role and responsibilities of the crowd manager
  2. Understanding hazards that can endanger public assembly venues
  3. Understanding and managing crowds
  4. Introduction to fire safety and fire safety equipment
  5. Understanding methods of evacuation and movement
  6. Historical case-study analysis
  7. Assessment and verification

It is entirely possible, and expected, that some crowd managers will, after successfully completing the phase one training, complete phase two training at many venues in order to expand their employment opportunities.

Phase Two: (2 hours)
The second phase of training is delivered by the venue and will, in practice, most likely be delivered to large groups of crowd managers at the venue’s convenience. The phase two training, as currently envisioned, will be combined with the venue’s standard annual or pre-season, venue-specific, guest services training and is not intended to significantly increase the annual training requirements for each venue.  The brief outline of this training is as follows:

  1. Introduction to the venue
  2. Understanding venue services, policies and procedures
  3. Understanding the venue’s emergency response and evacuation plan and shelter-in-place procedures.
  4. Venue familiarization and guest services training
  5. Assessment and verification

For a more detailed outline, please click Phase Two Outline for Venue Specific Training

The Crowd Manager Supervisor (CMS) course is intended to train candidates who will serve, in accordance with NFPA 101 Life Safety Code, as crowd manager supervisors within public assembly venues. The crowd manager supervisor must successfully complete all of the training required of the crowd manager.  Additionally, it is expected that those selected to serve as crowd manager supervisors will have more practical experience within the specific venue, or similar venues.  The crowd manager supervisor must complete two additional phases of training: 

Phase Three:  (3 hours / self-paced)
Phase Three is a self-paced, web-based, training platform that delivers content common to all crowd manager supervisors:

  1. Role and responsibilities of the crowd manager supervisor
  2. Introduction to leadership traits and principles
  3. Understanding effective interpersonal communication
  4. Effective report writing and professional communication
  5. Introduction to NIMS / ICS[3]

3 FEMA Independent Study Program ICS 100 would become a prerequisite and would be completed independently

Phase Four: (3 hours)
Phase Four is provided by each venue and conveys venue-specific content:

  1. Demonstrate understanding of the venue’s layout and design
  2. Introduction to the venue’s command post / structure
  3. Exercise and testing on the venue’s emergency response and evacuation plan and shelter-in-place procedures
  4. Demonstration of radio communication and report writing skills
  5. Leadership and guest service scenario-based exercises
  6. Assessment and verification

For a more detailed outline, please click Phase Four Outline for Venue Specific Training